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@@ -1,428 +1,428 @@
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-package org.linlinjava.jz.db.util.hm;
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-
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-import java.util.ArrayList;
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-import java.util.HashMap;
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-import java.util.List;
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-import java.util.Map;
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-
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-import org.linlinjava.jz.db.domain.HmEmployRelation;
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-
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-
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-public enum HmNoticeEnum {
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-
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- /*
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- 1保姆请假申请通知雇主,
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-2雇主审批请假成功通知保姆,
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-3雇主审批请假失败通知保姆,
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-4保姆正常打卡通知雇主,
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-5保姆打卡有无法完成任务,通知雇主管家,有工单
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-6保姆缺勤打卡,通知管家雇主保姆,有工单
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-7雇主质疑打卡,通知管家,有工单
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-8保姆服务记录差评,通知管家 有工单
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-9管家完成任务(拜访类)通知雇主评价
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-10管家完成任务 (跟进类)通知雇主评价
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-11雇主差评管家的任务,通知管家,拜访类
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-12雇主反馈其他问题,有工单
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-13保姆反馈其他问题,有工单
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-14雇主差评管家的任务,通知管家,跟进类
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- * 关联业务关系id
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- * hm_task_question_log 质疑打卡记录
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- * hm_employ_clock 请假 打卡 缺勤 任务 无法完成
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- * hm_butler_task_parent 管家拜访类任务完成
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- * jz_built_list 跟进类任务完成
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- * hm_comment 保姆服务记录差评 雇主拜访完成差评
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- *
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- */
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- NOTICE_NUM_1(1,"1", "", "保姆请假申请,通知雇主 hm_employ_clock"),
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- NOTICE_NUM_2(2,"2", "", "雇主审批请假成功通知,保姆 hm_employ_clock"),
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- NOTICE_NUM_3(3,"2", "", "雇主审批请假失败,通知保姆 hm_employ_clock"),
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- NOTICE_NUM_4(4,"1", "", "保姆正常打卡,通知雇主 hm_employ_clock"),
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- NOTICE_NUM_5(5,"1,3", "保姆任务未完成","保姆打卡有无法完成任务,通知雇主管家,有工单 hm_employ_clock"),
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- NOTICE_NUM_6(6,"1,2,3","保姆考勤问题", "保姆缺勤打卡,通知管家雇主保姆,有工单 hm_employ_clock"),
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- NOTICE_NUM_7(7,"1,3", "保姆服务质量质疑", "雇主质疑打卡,通知管家,有工单,关联 hm_task_question_log"),//要传hm_employ_clock id
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- NOTICE_NUM_8(8,"1,3", "保姆服务记录差评", "保姆服务记录差评,通知管家 ,有工单jz_built_list"),
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- NOTICE_NUM_9(9,"1", "", "管家完成任务(拜访类),通知雇主评价 hm_butler_task_parent"),
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- NOTICE_NUM_10(10,"1", "", "管家完成任务 (跟进类),通知雇主评价 jz_built_list"),
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- NOTICE_NUM_11(11,"1,3","管家服务质量质疑-拜访类","雇主差评管家的任务,通知管家 ,有工单jz_built_list"),
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-
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- NOTICE_NUM_14(14,"1,3","管家服务质量质疑-跟进类","雇主差评管家的任务,通知管家 ,有工单jz_built_list"),
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-
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- NOTICE_NUM_12(12,"1,3","雇主反馈其他问题", "雇主反馈其他问题,有工单"),
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- NOTICE_NUM_13(13, "2,3","保姆反馈其他问题", "保姆反馈其他问题,有工单");
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-
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-
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- //type 5 6 7 8 11 12 13都是有工单的
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-
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- private Integer type;
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- private String noticeUserType;//提供给工单创建通知时,只发给谁看 1雇主,2保姆,3管家,都有都通知
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- private String typeDesc; //type 5 6 7 11 12 13 是管家重新创建任务用的
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- private String typeName;
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-
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-//-----------------------------------------------------------------------------------------------------------
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-
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-//管家的话术
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- public static String getContentButler(Integer type, HmEmployRelation relation) {
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- String content = null;
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- if (type == HmNoticeEnum.NOTICE_NUM_1.getType())
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- content = "保姆:" + relation.getServantName() + "发起请假申请";
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- if (type == HmNoticeEnum.NOTICE_NUM_2.getType())
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- content ="雇主:("+relation.getEmployerName()+")审批("+relation.getServantName()+")请假成功";
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- if (type == HmNoticeEnum.NOTICE_NUM_3.getType())
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- content ="雇主:("+relation.getEmployerName()+")审批("+relation.getServantName()+")请假拒绝";
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- if (type == HmNoticeEnum.NOTICE_NUM_4.getType())
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- content = "保姆:" + relation.getServantName() + "已下班打卡";
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- if (type == HmNoticeEnum.NOTICE_NUM_9.getType())
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- content = "管家:" + relation.getButlerName() + "(拜访类)任务已完成,快来评价吧";
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- if (type == HmNoticeEnum.NOTICE_NUM_10.getType())
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- content = "管家:" + relation.getButlerName() + "(拜访类)任务已完成,快来评价吧";
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-
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- if (type == HmNoticeEnum.NOTICE_NUM_5.getType())
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- content = "保姆:" + relation.getServantName() + ",当日任务无法完成";
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- else if (type == HmNoticeEnum.NOTICE_NUM_6.getType())
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- content = "保姆:" + relation.getServantName() + ",缺勤打卡";
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- else if (type == HmNoticeEnum.NOTICE_NUM_7.getType())
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- content = "雇主(" + relation.getEmployerName() + ")质疑保姆(" + relation.getServantName() + ")打卡";
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- else if (type == HmNoticeEnum.NOTICE_NUM_8.getType())
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- content = "保姆:" + relation.getServantName() + "的服务记录差评";
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- else if (type == HmNoticeEnum.NOTICE_NUM_11.getType())
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- content = "管家:" + relation.getButlerName() + "的拜访任务,服务记录差评";
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- else if (type == HmNoticeEnum.NOTICE_NUM_12.getType())
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- content = "雇主:"+relation.getEmployerName() + "反馈其他问题";
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- else if (type == HmNoticeEnum.NOTICE_NUM_13.getType())
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- content = "保姆:"+relation.getServantName() + "反馈其他问题";
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- else if (type == HmNoticeEnum.NOTICE_NUM_14.getType())
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- content = "管家:" + relation.getButlerName() + "的跟进任务,服务记录差评";
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- return content;
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- }
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- /**
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- * 雇主和保姆的话术
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- * @param type
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- * @param time 2019年2月2日
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- * @return
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- */
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- public static String getContentUser(Integer type,String ... time) {
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- String content = null;
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- if (type == HmNoticeEnum.NOTICE_NUM_1.getType()) {
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- content = "保姆发起了"+time+"的请假申请,需要您的审批!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_2.getType()) {
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- content ="你提交的请假申请,雇主已审批通过";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_3.getType()) {
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- content ="你提交的请假申请,雇主审批未通过";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_4.getType()) {
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- content ="保姆"+time+"的服务已经全部完成,评价一下吧!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_5.getType()) {
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- content ="保姆"+time+"的服务有任务无法完成,管家已知晓,正在跟进了解情况中!";
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- }
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-
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-// 雇主:保姆2019年2月2日的服务出现缺勤,管家已知晓,正在跟进了解情况中!
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- //保姆:您在2019年2月2日的服务状态是缺勤,请主动联系管家反馈情况!
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-// if (type == HmNoticeEnum.NOTICE_NUM_6.getType()) {
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-// content = "";
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-// }
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-
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- if (type == HmNoticeEnum.NOTICE_NUM_7.getType()) {
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- content = "您对于"+time+"的保姆服务的质疑已通知管家,管家了解情况中!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_8.getType()) {
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- content = "非常抱歉给您带来不好的服务体验,管家将会第一时间了解情况并跟进处理!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_9.getType()) {
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- content = "管家此次服务您满意吗吗?快来评价一下!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_10.getType()) {
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- content = "管家此次服务解决您的问题了吗?快来评价一下!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_11.getType()) {
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- content = "非常抱歉给您带来不好的管家服务体验,管家主管将会第一时间了解情况并监督管家及时处理您的反馈!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_12.getType()) {
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- content = "管家已收到您的反馈,将会持续跟进处理!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_13.getType()) {
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- content = "管家已收到您的反馈,将会持续跟进处理!";
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- }
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- if (type == HmNoticeEnum.NOTICE_NUM_14.getType()) {
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- content = "非常抱歉给您带来不好的管家服务体验,管家主管将会第一时间了解情况并监督管家及时处理您的反馈!";
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- }
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- return content;
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- }
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-
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- //雇主未打卡啊话术
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- public static String getNoClockServant(String time) {
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- return "保姆"+time+"的服务出现缺勤,管家已知晓,正在跟进了解情况中!";
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- }
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- //保姆
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- public static String getNoClockCustomer(String time) {
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- return "您在"+time+"的服务状态是缺勤,请主动联系管家反馈情况!";
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- }
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-
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- /**
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- * 保姆或雇主 各自的通知类型
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- * type 1保姆获取雇主发的通知;2保姆获取管家发的通知;3雇主获取保姆发送的通知,4雇主获取管家发送的通知
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- * @return
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- */
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- public static List<String> getUserNoticeType(Integer type){
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-
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- List<String> list=new ArrayList<String>();
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- if(type==null) {
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- return list;
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- }
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-
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- if(type.equals(1)) {
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- //2雇主审批请假成功,3雇主审批请假失败
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- list.add(HmNoticeEnum.NOTICE_NUM_2.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_3.getType().toString());
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- }
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- if(type.equals(2)) {
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- //6保姆考勤问题 13保姆反馈其他问题
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- list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_13.getType().toString());
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- }
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- if(type.equals(3)) {
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- //3雇主获取保姆发送的通知,
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- list.add(HmNoticeEnum.NOTICE_NUM_1.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_4.getType().toString());
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- }
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- if(type.equals(4)) {
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- //4雇主获取管家发送的通知
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- list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_8.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_9.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_10.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_12.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_13.getType().toString());
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- }
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-
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- return list;
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- }
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-
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- /**
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- * 保姆获取的--管家工单类型(不是通知)
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- * @return
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- */
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- public static List<String> getCustomerNoticeType(){
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- //雇主获取管家的工单处理
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- List<String> list=new ArrayList<String>();
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- list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_8.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_11.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_14.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_12.getType().toString());
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- return list;
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- }
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-
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- /**
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- * 保姆获取的--管家工单类型(不是通知)
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- * @return
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- */
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- public static List<String> getServantNoticeType(){
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- //下班打卡有无法完成的任务,缺勤未打卡的,雇主质疑打卡
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- List<String> list=new ArrayList<String>();
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- list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
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- return list;
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- }
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-
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- /**
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- * 管家获取的--管家工单类型(不是通知)
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- * @return
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- */
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- public static List<String> getButlerNoticeType(){
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- //下班打卡有无法完成的任务,缺勤未打卡的,雇主质疑打卡,差评管家的
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- List<String> list=new ArrayList<String>();
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- list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_8.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_11.getType().toString());
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- list.add(HmNoticeEnum.NOTICE_NUM_12.getType().toString());//
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- list.add(HmNoticeEnum.NOTICE_NUM_13.getType().toString());//
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- list.add(HmNoticeEnum.NOTICE_NUM_14.getType().toString());
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- return list;
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- }
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-
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- /**
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- * 管家小程序获取通知详情到前端的类型
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- * @param rId 三者关系id
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- * @param ticketId 自己创建工单时关联的工单id(特定的)
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- * @param type 通知类型
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- * @return
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- */
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- public static Map<String,Object> getRelationTypeValue(String rId,Integer ticketId, Integer type) {
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- Map<String,Object> data=new HashMap<String, Object>();
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-
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- data.put("relationOtherId", "");
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- data.put("relationOtherName", "");
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- data.put("relationOtherType", "");
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-
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- //在差评管家跟进类任务时,需要插入上一个工单的id
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- //直接创建的任务是有工单id的
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- if(ticketId!=null||type==HmNoticeEnum.NOTICE_NUM_12.getType()
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- ||type==HmNoticeEnum.NOTICE_NUM_13.getType()
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- ||type==HmNoticeEnum.NOTICE_NUM_14.getType()) {
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- data.put("relationOtherId", rId);//ticketId
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- data.put("relationOtherName", "跟进类工单");//工单
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- data.put("relationOtherType", "3");
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- return data;
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- }
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-
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- if(type==HmNoticeEnum.NOTICE_NUM_11.getType()) {
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- data.put("relationOtherId", rId);
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- data.put("relationOtherName", "管家拜访任务");
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- data.put("relationOtherType", "2");
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- return data;
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- }
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-
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-
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- if(type==HmNoticeEnum.NOTICE_NUM_5.getType()
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- ||type==HmNoticeEnum.NOTICE_NUM_6.getType()
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- ||type==HmNoticeEnum.NOTICE_NUM_7.getType()
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- ||type==HmNoticeEnum.NOTICE_NUM_8.getType()) {
|
|
|
- data.put("relationOtherId", rId);
|
|
|
- data.put("relationOtherName", "保姆服务记录");
|
|
|
- data.put("relationOtherType", "1");
|
|
|
- return data;
|
|
|
- }
|
|
|
-
|
|
|
-
|
|
|
- return data;
|
|
|
- }
|
|
|
-
|
|
|
- /*
|
|
|
- *盒马小程序,创建任务,选择的任务类型
|
|
|
- */
|
|
|
- public static List<Map<String, Object>> getTaskTypeList() {
|
|
|
- List<Map<String, Object>> list = new ArrayList<Map<String, Object>>();
|
|
|
- //type 5 6 7 11 12 13 是管家重新创建任务用的
|
|
|
- for(HmNoticeEnum s:HmNoticeEnum.values()) {
|
|
|
-
|
|
|
- Map<String,Object> data=new HashMap<String, Object>();
|
|
|
-
|
|
|
- //保姆任务类,
|
|
|
- if(s.getType()==NOTICE_NUM_5.getType()
|
|
|
- ||s.getType()==NOTICE_NUM_6.getType()
|
|
|
- ||s.getType()==NOTICE_NUM_7.getType()) {
|
|
|
- //||s.getType()==NOTICE_NUM_8.getType()
|
|
|
- data.put("type", s.getType());
|
|
|
- data.put("typeDesc", s.getTypeDesc());
|
|
|
- data.put("tasktype", 1);
|
|
|
- list.add(data);
|
|
|
- }
|
|
|
-
|
|
|
- //管家服务质量质疑-拜访类
|
|
|
- if(s.getType()==NOTICE_NUM_11.getType()) {
|
|
|
- data.put("type", s.getType());
|
|
|
- data.put("typeDesc", s.getTypeDesc());
|
|
|
- data.put("tasktype", 2);
|
|
|
- list.add(data);
|
|
|
- }
|
|
|
-
|
|
|
- //工单,雇主保姆反馈其他问题
|
|
|
- if(s.getType()==NOTICE_NUM_12.getType()||s.getType()==NOTICE_NUM_13.getType()) {
|
|
|
- data.put("type", s.getType());
|
|
|
- data.put("typeDesc", s.getTypeDesc());
|
|
|
- data.put("tasktype", 3);
|
|
|
- list.add(data);
|
|
|
- }
|
|
|
- }
|
|
|
-
|
|
|
- return list;
|
|
|
- }
|
|
|
-
|
|
|
- /**
|
|
|
- * 盒马小程序 新建跟进任务 任务来源
|
|
|
- * @return
|
|
|
- */
|
|
|
- public static List<Map<String, Object>> getTaskSourceTypeList() {
|
|
|
- List<Map<String, Object>> list = new ArrayList<Map<String, Object>>();
|
|
|
- Map<String, Object> e1 = new HashMap<String, Object>();
|
|
|
- e1.put("type", 1);
|
|
|
- e1.put("typeName", "雇主电话反馈");
|
|
|
-
|
|
|
- Map<String, Object> e2 = new HashMap<String, Object>();
|
|
|
- e2.put("type", 2);
|
|
|
- e2.put("typeName", "保姆电话反馈");
|
|
|
-
|
|
|
- Map<String, Object> e3 = new HashMap<String, Object>();
|
|
|
- e3.put("type", 3);
|
|
|
- e3.put("typeName", "雇主到店反馈");
|
|
|
-
|
|
|
- Map<String, Object> e4 = new HashMap<String, Object>();
|
|
|
- e4.put("type", 4);
|
|
|
- e4.put("typeName", "保姆到店反馈");
|
|
|
-
|
|
|
- Map<String, Object> e5 = new HashMap<String, Object>();
|
|
|
- e5.put("type", 5);
|
|
|
- e5.put("typeName", "雇主线下反馈");
|
|
|
-
|
|
|
- list.add(e1);
|
|
|
- list.add(e2);
|
|
|
- list.add(e3);
|
|
|
- list.add(e4);
|
|
|
- list.add(e5);
|
|
|
-
|
|
|
- return list;
|
|
|
- }
|
|
|
-
|
|
|
-
|
|
|
- public String getTypeDesc() {
|
|
|
- return typeDesc;
|
|
|
- }
|
|
|
-
|
|
|
- public void setTypeDesc(String typeDesc) {
|
|
|
- this.typeDesc = typeDesc;
|
|
|
- }
|
|
|
-
|
|
|
- private HmNoticeEnum(Integer type, String noticeUserType, String typeDesc, String typeName) {
|
|
|
- this.type = type;
|
|
|
- this.noticeUserType = noticeUserType;
|
|
|
- this.typeDesc = typeDesc;
|
|
|
- this.typeName = typeName;
|
|
|
- }
|
|
|
-
|
|
|
- public String getNoticeUserType() {
|
|
|
- return noticeUserType;
|
|
|
- }
|
|
|
-
|
|
|
- public void setNoticeUserType(String noticeUserType) {
|
|
|
- this.noticeUserType = noticeUserType;
|
|
|
- }
|
|
|
-
|
|
|
- public Integer getType() {
|
|
|
- return type;
|
|
|
- }
|
|
|
-
|
|
|
- public void setType(Integer type) {
|
|
|
- this.type = type;
|
|
|
- }
|
|
|
-
|
|
|
- public String getTypeName() {
|
|
|
- return typeName;
|
|
|
- }
|
|
|
-
|
|
|
- public void setTypeName(String typeName) {
|
|
|
- this.typeName = typeName;
|
|
|
- }
|
|
|
-
|
|
|
- public static String getNoticeUserTypeByType(Integer type) {
|
|
|
- if(type==null) {
|
|
|
- return null;
|
|
|
- }
|
|
|
- for(HmNoticeEnum s:HmNoticeEnum.values()) {
|
|
|
- if(s.getType()==type) {
|
|
|
- return s.getNoticeUserType();
|
|
|
- }
|
|
|
- }
|
|
|
- return null;
|
|
|
- }
|
|
|
-
|
|
|
-}
|
|
|
+package org.linlinjava.jz.db.util.hm;
|
|
|
+
|
|
|
+import org.linlinjava.jz.db.domain.HmEmployRelation;
|
|
|
+
|
|
|
+import java.util.ArrayList;
|
|
|
+import java.util.HashMap;
|
|
|
+import java.util.List;
|
|
|
+import java.util.Map;
|
|
|
+
|
|
|
+
|
|
|
+public enum HmNoticeEnum {
|
|
|
+
|
|
|
+ /*
|
|
|
+ 1保姆请假申请通知雇主,
|
|
|
+2雇主审批请假成功通知保姆,
|
|
|
+3雇主审批请假失败通知保姆,
|
|
|
+4保姆正常打卡通知雇主,
|
|
|
+5保姆打卡有无法完成任务,通知雇主管家,有工单
|
|
|
+6保姆缺勤打卡,通知管家雇主保姆,有工单
|
|
|
+7雇主质疑打卡,通知管家,有工单
|
|
|
+8保姆服务记录差评,通知管家 有工单
|
|
|
+9管家完成任务(拜访类)通知雇主评价
|
|
|
+10管家完成任务 (跟进类)通知雇主评价
|
|
|
+11雇主差评管家的任务,通知管家,拜访类
|
|
|
+12雇主反馈其他问题,有工单
|
|
|
+13保姆反馈其他问题,有工单
|
|
|
+14雇主差评管家的任务,通知管家,跟进类
|
|
|
+ * 关联业务关系id
|
|
|
+ * hm_task_question_log 质疑打卡记录
|
|
|
+ * hm_employ_clock 请假 打卡 缺勤 任务 无法完成
|
|
|
+ * hm_butler_task_parent 管家拜访类任务完成
|
|
|
+ * jz_built_list 跟进类任务完成
|
|
|
+ * hm_comment 保姆服务记录差评 雇主拜访完成差评
|
|
|
+ *
|
|
|
+ */
|
|
|
+ NOTICE_NUM_1(1,"1", "", "保姆请假申请,通知雇主 hm_employ_clock"),
|
|
|
+ NOTICE_NUM_2(2,"2", "", "雇主审批请假成功通知,保姆 hm_employ_clock"),
|
|
|
+ NOTICE_NUM_3(3,"2", "", "雇主审批请假失败,通知保姆 hm_employ_clock"),
|
|
|
+ NOTICE_NUM_4(4,"1", "", "保姆正常打卡,通知雇主 hm_employ_clock"),
|
|
|
+ NOTICE_NUM_5(5,"1,3", "保姆任务未完成","保姆打卡有无法完成任务,通知雇主管家,有工单 hm_employ_clock"),
|
|
|
+ NOTICE_NUM_6(6,"1,2,3","保姆考勤问题", "保姆缺勤打卡,通知管家雇主保姆,有工单 hm_employ_clock"),
|
|
|
+ NOTICE_NUM_7(7,"1,3", "保姆服务质量质疑", "雇主质疑打卡,通知管家,有工单,关联 hm_task_question_log"),//要传hm_employ_clock id
|
|
|
+ NOTICE_NUM_8(8,"1,3", "保姆服务记录差评", "保姆服务记录差评,通知管家 ,有工单jz_built_list"),
|
|
|
+ NOTICE_NUM_9(9,"1", "", "管家完成任务(拜访类),通知雇主评价 hm_butler_task_parent"),
|
|
|
+ NOTICE_NUM_10(10,"1", "", "管家完成任务 (跟进类),通知雇主评价 jz_built_list"),
|
|
|
+ NOTICE_NUM_11(11,"1,3","管家服务质量质疑-拜访类","雇主差评管家的任务,通知管家 ,有工单jz_built_list"),
|
|
|
+
|
|
|
+ NOTICE_NUM_14(14,"1,3","管家服务质量质疑-跟进类","雇主差评管家的任务,通知管家 ,有工单jz_built_list"),
|
|
|
+
|
|
|
+ NOTICE_NUM_12(12,"1,3","雇主反馈其他问题", "雇主反馈其他问题,有工单"),
|
|
|
+ NOTICE_NUM_13(13, "2,3","保姆反馈其他问题", "保姆反馈其他问题,有工单");
|
|
|
+
|
|
|
+
|
|
|
+ //type 5 6 7 8 11 12 13都是有工单的
|
|
|
+
|
|
|
+ private Integer type;
|
|
|
+ private String noticeUserType;//提供给工单创建通知时,只发给谁看 1雇主,2保姆,3管家,都有都通知
|
|
|
+ private String typeDesc; //type 5 6 7 11 12 13 是管家重新创建任务用的
|
|
|
+ private String typeName;
|
|
|
+
|
|
|
+//-----------------------------------------------------------------------------------------------------------
|
|
|
+
|
|
|
+//管家的话术
|
|
|
+ public static String getContentButler(Integer type, HmEmployRelation relation) {
|
|
|
+ String content = null;
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_1.getType())
|
|
|
+ content = "保姆:" + relation.getServantName() + "发起请假申请";
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_2.getType())
|
|
|
+ content ="雇主:("+relation.getEmployerName()+")审批("+relation.getServantName()+")请假成功";
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_3.getType())
|
|
|
+ content ="雇主:("+relation.getEmployerName()+")审批("+relation.getServantName()+")请假拒绝";
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_4.getType())
|
|
|
+ content = "保姆:" + relation.getServantName() + "已下班打卡";
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_9.getType())
|
|
|
+ content = "管家:" + relation.getButlerName() + "(拜访类)任务已完成,快来评价吧";
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_10.getType())
|
|
|
+ content = "管家:" + relation.getButlerName() + "(拜访类)任务已完成,快来评价吧";
|
|
|
+
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_5.getType())
|
|
|
+ content = "保姆:" + relation.getServantName() + ",当日任务无法完成";
|
|
|
+ else if (type == HmNoticeEnum.NOTICE_NUM_6.getType())
|
|
|
+ content = "保姆:" + relation.getServantName() + ",缺勤打卡";
|
|
|
+ else if (type == HmNoticeEnum.NOTICE_NUM_7.getType())
|
|
|
+ content = "雇主(" + relation.getEmployerName() + ")质疑保姆(" + relation.getServantName() + ")打卡";
|
|
|
+ else if (type == HmNoticeEnum.NOTICE_NUM_8.getType())
|
|
|
+ content = "保姆:" + relation.getServantName() + "的服务记录差评";
|
|
|
+ else if (type == HmNoticeEnum.NOTICE_NUM_11.getType())
|
|
|
+ content = "管家:" + relation.getButlerName() + "的拜访任务,服务记录差评";
|
|
|
+ else if (type == HmNoticeEnum.NOTICE_NUM_12.getType())
|
|
|
+ content = "雇主:"+relation.getEmployerName() + "反馈其他问题";
|
|
|
+ else if (type == HmNoticeEnum.NOTICE_NUM_13.getType())
|
|
|
+ content = "保姆:"+relation.getServantName() + "反馈其他问题";
|
|
|
+ else if (type == HmNoticeEnum.NOTICE_NUM_14.getType())
|
|
|
+ content = "管家:" + relation.getButlerName() + "的跟进任务,服务记录差评";
|
|
|
+ return content;
|
|
|
+ }
|
|
|
+ /**
|
|
|
+ * 雇主和保姆的话术
|
|
|
+ * @param type
|
|
|
+ * @param time 2019年2月2日
|
|
|
+ * @return
|
|
|
+ */
|
|
|
+ public static String getContentUser(Integer type,String ... time) {
|
|
|
+ String content = null;
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_1.getType()) {
|
|
|
+ content = "保姆发起了"+time[0]+"的请假申请,需要您的审批!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_2.getType()) {
|
|
|
+ content ="你提交的请假申请,雇主已审批通过";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_3.getType()) {
|
|
|
+ content ="你提交的请假申请,雇主审批未通过";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_4.getType()) {
|
|
|
+ content ="保姆"+time[0]+"的服务已经全部完成,评价一下吧!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_5.getType()) {
|
|
|
+ content ="保姆"+time[0]+"的服务有任务无法完成,管家已知晓,正在跟进了解情况中!";
|
|
|
+ }
|
|
|
+
|
|
|
+// 雇主:保姆2019年2月2日的服务出现缺勤,管家已知晓,正在跟进了解情况中!
|
|
|
+ //保姆:您在2019年2月2日的服务状态是缺勤,请主动联系管家反馈情况!
|
|
|
+// if (type == HmNoticeEnum.NOTICE_NUM_6.getType()) {
|
|
|
+// content = "";
|
|
|
+// }
|
|
|
+
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_7.getType()) {
|
|
|
+ content = "您对于"+time+"的保姆服务的质疑已通知管家,管家了解情况中!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_8.getType()) {
|
|
|
+ content = "非常抱歉给您带来不好的服务体验,管家将会第一时间了解情况并跟进处理!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_9.getType()) {
|
|
|
+ content = "管家此次服务您满意吗吗?快来评价一下!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_10.getType()) {
|
|
|
+ content = "管家此次服务解决您的问题了吗?快来评价一下!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_11.getType()) {
|
|
|
+ content = "非常抱歉给您带来不好的管家服务体验,管家主管将会第一时间了解情况并监督管家及时处理您的反馈!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_12.getType()) {
|
|
|
+ content = "管家已收到您的反馈,将会持续跟进处理!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_13.getType()) {
|
|
|
+ content = "管家已收到您的反馈,将会持续跟进处理!";
|
|
|
+ }
|
|
|
+ if (type == HmNoticeEnum.NOTICE_NUM_14.getType()) {
|
|
|
+ content = "非常抱歉给您带来不好的管家服务体验,管家主管将会第一时间了解情况并监督管家及时处理您的反馈!";
|
|
|
+ }
|
|
|
+ return content;
|
|
|
+ }
|
|
|
+
|
|
|
+ //雇主未打卡啊话术
|
|
|
+ public static String getNoClockServant(String time) {
|
|
|
+ return "保姆"+time+"的服务出现缺勤,管家已知晓,正在跟进了解情况中!";
|
|
|
+ }
|
|
|
+ //保姆
|
|
|
+ public static String getNoClockCustomer(String time) {
|
|
|
+ return "您在"+time+"的服务状态是缺勤,请主动联系管家反馈情况!";
|
|
|
+ }
|
|
|
+
|
|
|
+ /**
|
|
|
+ * 保姆或雇主 各自的通知类型
|
|
|
+ * type 1保姆获取雇主发的通知;2保姆获取管家发的通知;3雇主获取保姆发送的通知,4雇主获取管家发送的通知
|
|
|
+ * @return
|
|
|
+ */
|
|
|
+ public static List<String> getUserNoticeType(Integer type){
|
|
|
+
|
|
|
+ List<String> list=new ArrayList<String>();
|
|
|
+ if(type==null) {
|
|
|
+ return list;
|
|
|
+ }
|
|
|
+
|
|
|
+ if(type.equals(1)) {
|
|
|
+ //2雇主审批请假成功,3雇主审批请假失败
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_2.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_3.getType().toString());
|
|
|
+ }
|
|
|
+ if(type.equals(2)) {
|
|
|
+ //6保姆考勤问题 13保姆反馈其他问题
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_13.getType().toString());
|
|
|
+ }
|
|
|
+ if(type.equals(3)) {
|
|
|
+ //3雇主获取保姆发送的通知,
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_1.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_4.getType().toString());
|
|
|
+ }
|
|
|
+ if(type.equals(4)) {
|
|
|
+ //4雇主获取管家发送的通知
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_8.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_9.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_10.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_12.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_13.getType().toString());
|
|
|
+ }
|
|
|
+
|
|
|
+ return list;
|
|
|
+ }
|
|
|
+
|
|
|
+ /**
|
|
|
+ * 保姆获取的--管家工单类型(不是通知)
|
|
|
+ * @return
|
|
|
+ */
|
|
|
+ public static List<String> getCustomerNoticeType(){
|
|
|
+ //雇主获取管家的工单处理
|
|
|
+ List<String> list=new ArrayList<String>();
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_8.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_11.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_14.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_12.getType().toString());
|
|
|
+ return list;
|
|
|
+ }
|
|
|
+
|
|
|
+ /**
|
|
|
+ * 保姆获取的--管家工单类型(不是通知)
|
|
|
+ * @return
|
|
|
+ */
|
|
|
+ public static List<String> getServantNoticeType(){
|
|
|
+ //下班打卡有无法完成的任务,缺勤未打卡的,雇主质疑打卡
|
|
|
+ List<String> list=new ArrayList<String>();
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
|
|
|
+ return list;
|
|
|
+ }
|
|
|
+
|
|
|
+ /**
|
|
|
+ * 管家获取的--管家工单类型(不是通知)
|
|
|
+ * @return
|
|
|
+ */
|
|
|
+ public static List<String> getButlerNoticeType(){
|
|
|
+ //下班打卡有无法完成的任务,缺勤未打卡的,雇主质疑打卡,差评管家的
|
|
|
+ List<String> list=new ArrayList<String>();
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_5.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_6.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_7.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_8.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_11.getType().toString());
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_12.getType().toString());//
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_13.getType().toString());//
|
|
|
+ list.add(HmNoticeEnum.NOTICE_NUM_14.getType().toString());
|
|
|
+ return list;
|
|
|
+ }
|
|
|
+
|
|
|
+ /**
|
|
|
+ * 管家小程序获取通知详情到前端的类型
|
|
|
+ * @param rId 三者关系id
|
|
|
+ * @param ticketId 自己创建工单时关联的工单id(特定的)
|
|
|
+ * @param type 通知类型
|
|
|
+ * @return
|
|
|
+ */
|
|
|
+ public static Map<String,Object> getRelationTypeValue(String rId,Integer ticketId, Integer type) {
|
|
|
+ Map<String,Object> data=new HashMap<String, Object>();
|
|
|
+
|
|
|
+ data.put("relationOtherId", "");
|
|
|
+ data.put("relationOtherName", "");
|
|
|
+ data.put("relationOtherType", "");
|
|
|
+
|
|
|
+ //在差评管家跟进类任务时,需要插入上一个工单的id
|
|
|
+ //直接创建的任务是有工单id的
|
|
|
+ if(ticketId!=null||type==HmNoticeEnum.NOTICE_NUM_12.getType()
|
|
|
+ ||type==HmNoticeEnum.NOTICE_NUM_13.getType()
|
|
|
+ ||type==HmNoticeEnum.NOTICE_NUM_14.getType()) {
|
|
|
+ data.put("relationOtherId", rId);//ticketId
|
|
|
+ data.put("relationOtherName", "跟进类工单");//工单
|
|
|
+ data.put("relationOtherType", "3");
|
|
|
+ return data;
|
|
|
+ }
|
|
|
+
|
|
|
+ if(type==HmNoticeEnum.NOTICE_NUM_11.getType()) {
|
|
|
+ data.put("relationOtherId", rId);
|
|
|
+ data.put("relationOtherName", "管家拜访任务");
|
|
|
+ data.put("relationOtherType", "2");
|
|
|
+ return data;
|
|
|
+ }
|
|
|
+
|
|
|
+
|
|
|
+ if(type==HmNoticeEnum.NOTICE_NUM_5.getType()
|
|
|
+ ||type==HmNoticeEnum.NOTICE_NUM_6.getType()
|
|
|
+ ||type==HmNoticeEnum.NOTICE_NUM_7.getType()
|
|
|
+ ||type==HmNoticeEnum.NOTICE_NUM_8.getType()) {
|
|
|
+ data.put("relationOtherId", rId);
|
|
|
+ data.put("relationOtherName", "保姆服务记录");
|
|
|
+ data.put("relationOtherType", "1");
|
|
|
+ return data;
|
|
|
+ }
|
|
|
+
|
|
|
+
|
|
|
+ return data;
|
|
|
+ }
|
|
|
+
|
|
|
+ /*
|
|
|
+ *盒马小程序,创建任务,选择的任务类型
|
|
|
+ */
|
|
|
+ public static List<Map<String, Object>> getTaskTypeList() {
|
|
|
+ List<Map<String, Object>> list = new ArrayList<Map<String, Object>>();
|
|
|
+ //type 5 6 7 11 12 13 是管家重新创建任务用的
|
|
|
+ for(HmNoticeEnum s:HmNoticeEnum.values()) {
|
|
|
+
|
|
|
+ Map<String,Object> data=new HashMap<String, Object>();
|
|
|
+
|
|
|
+ //保姆任务类,
|
|
|
+ if(s.getType()==NOTICE_NUM_5.getType()
|
|
|
+ ||s.getType()==NOTICE_NUM_6.getType()
|
|
|
+ ||s.getType()==NOTICE_NUM_7.getType()) {
|
|
|
+ //||s.getType()==NOTICE_NUM_8.getType()
|
|
|
+ data.put("type", s.getType());
|
|
|
+ data.put("typeDesc", s.getTypeDesc());
|
|
|
+ data.put("tasktype", 1);
|
|
|
+ list.add(data);
|
|
|
+ }
|
|
|
+
|
|
|
+ //管家服务质量质疑-拜访类
|
|
|
+ if(s.getType()==NOTICE_NUM_11.getType()) {
|
|
|
+ data.put("type", s.getType());
|
|
|
+ data.put("typeDesc", s.getTypeDesc());
|
|
|
+ data.put("tasktype", 2);
|
|
|
+ list.add(data);
|
|
|
+ }
|
|
|
+
|
|
|
+ //工单,雇主保姆反馈其他问题
|
|
|
+ if(s.getType()==NOTICE_NUM_12.getType()||s.getType()==NOTICE_NUM_13.getType()) {
|
|
|
+ data.put("type", s.getType());
|
|
|
+ data.put("typeDesc", s.getTypeDesc());
|
|
|
+ data.put("tasktype", 3);
|
|
|
+ list.add(data);
|
|
|
+ }
|
|
|
+ }
|
|
|
+
|
|
|
+ return list;
|
|
|
+ }
|
|
|
+
|
|
|
+ /**
|
|
|
+ * 盒马小程序 新建跟进任务 任务来源
|
|
|
+ * @return
|
|
|
+ */
|
|
|
+ public static List<Map<String, Object>> getTaskSourceTypeList() {
|
|
|
+ List<Map<String, Object>> list = new ArrayList<Map<String, Object>>();
|
|
|
+ Map<String, Object> e1 = new HashMap<String, Object>();
|
|
|
+ e1.put("type", 1);
|
|
|
+ e1.put("typeName", "雇主电话反馈");
|
|
|
+
|
|
|
+ Map<String, Object> e2 = new HashMap<String, Object>();
|
|
|
+ e2.put("type", 2);
|
|
|
+ e2.put("typeName", "保姆电话反馈");
|
|
|
+
|
|
|
+ Map<String, Object> e3 = new HashMap<String, Object>();
|
|
|
+ e3.put("type", 3);
|
|
|
+ e3.put("typeName", "雇主到店反馈");
|
|
|
+
|
|
|
+ Map<String, Object> e4 = new HashMap<String, Object>();
|
|
|
+ e4.put("type", 4);
|
|
|
+ e4.put("typeName", "保姆到店反馈");
|
|
|
+
|
|
|
+ Map<String, Object> e5 = new HashMap<String, Object>();
|
|
|
+ e5.put("type", 5);
|
|
|
+ e5.put("typeName", "雇主线下反馈");
|
|
|
+
|
|
|
+ list.add(e1);
|
|
|
+ list.add(e2);
|
|
|
+ list.add(e3);
|
|
|
+ list.add(e4);
|
|
|
+ list.add(e5);
|
|
|
+
|
|
|
+ return list;
|
|
|
+ }
|
|
|
+
|
|
|
+
|
|
|
+ public String getTypeDesc() {
|
|
|
+ return typeDesc;
|
|
|
+ }
|
|
|
+
|
|
|
+ public void setTypeDesc(String typeDesc) {
|
|
|
+ this.typeDesc = typeDesc;
|
|
|
+ }
|
|
|
+
|
|
|
+ private HmNoticeEnum(Integer type, String noticeUserType, String typeDesc, String typeName) {
|
|
|
+ this.type = type;
|
|
|
+ this.noticeUserType = noticeUserType;
|
|
|
+ this.typeDesc = typeDesc;
|
|
|
+ this.typeName = typeName;
|
|
|
+ }
|
|
|
+
|
|
|
+ public String getNoticeUserType() {
|
|
|
+ return noticeUserType;
|
|
|
+ }
|
|
|
+
|
|
|
+ public void setNoticeUserType(String noticeUserType) {
|
|
|
+ this.noticeUserType = noticeUserType;
|
|
|
+ }
|
|
|
+
|
|
|
+ public Integer getType() {
|
|
|
+ return type;
|
|
|
+ }
|
|
|
+
|
|
|
+ public void setType(Integer type) {
|
|
|
+ this.type = type;
|
|
|
+ }
|
|
|
+
|
|
|
+ public String getTypeName() {
|
|
|
+ return typeName;
|
|
|
+ }
|
|
|
+
|
|
|
+ public void setTypeName(String typeName) {
|
|
|
+ this.typeName = typeName;
|
|
|
+ }
|
|
|
+
|
|
|
+ public static String getNoticeUserTypeByType(Integer type) {
|
|
|
+ if(type==null) {
|
|
|
+ return null;
|
|
|
+ }
|
|
|
+ for(HmNoticeEnum s:HmNoticeEnum.values()) {
|
|
|
+ if(s.getType()==type) {
|
|
|
+ return s.getNoticeUserType();
|
|
|
+ }
|
|
|
+ }
|
|
|
+ return null;
|
|
|
+ }
|
|
|
+
|
|
|
+}
|